Top 7 AI Chatbot Trends For The Year 2019

What Is Chatbot?

According to ExpertSystem, Chatbots are nothing but AI-based software program that can simulate human behavior with the help of NLP through messaging, mobile app or cellphone.

In the last couple of years or so, Chatbots have become the talk of the town. Everywhere you go, there is a lot of discussions taking place on this trending technology.

Many industry experts firmly believe that 2019 is going to the year of Chatbots. You can better understand this thing with the help of a few statistics:

As per the research carried out by Invespcro:

● 67% of the users have utilized chatbots in the last one year

● 95% of the users believe that using chatbot proved beneficial for them

● By 2020, you will see 85% of customer service handled with chatbots

From the above statistics, it’s apparent that Chatbot Development Services is the new buzzword of the market. Therefore, it becomes critical for everyone to be aware of its latest trends.

Taking this situation into the mix, today we’re going to provide you with a list of top AI Chatbot trends for the year 2019. So, why wait for anything to happen? Let’s get the things started.!

AI Chatbot Trends 2019

1. Human-Like Experience

Many experts talk about the need for integrating personalization in your customer service & assistance. In 2019, you will see a lot of chatbots translating this vision into reality.

With a lot of research taking place in AI as well the Machine Learning, you will see chatbots providing human-like experience to all the users.

2. Transforming Consumer Technology

Consumer Technology is one field where chatbots can make a lot of impact in 2019. There is already a lot of work being put in by the scientists in this area, and they’ve found great success.

A platform like Google Duplex is using Chatbots for consumer technology and with the help this trending tech, they can make a strong foundation devising a new plan.

3. AI Chatbot-Based Application

Nowadays when the mobile app market is on a new high, you will see a lot of mobile app developer making use of Chatbots/AI for creating a highly engaging UI/UX.

With the help of this trending technology, one can craft a mobile app that can provide a seamless experience to all the users which increases app downloads.

4. Virtual Assistants

As you all know, Chatbots can respond to any of the user queries within a matter of minutes. That's the reason why in 2019, a lot of virtual assistant app will make use of this technology.

With the help of chatbots, you can automate any customer service. In addition to that, chatbots can also help you improve business productivity by reducing your daily workload. 

5. The Rise Of NLO

Researchers are working towards a whole new technology for automated calling. It is known as NLO, and it’s serverless technology. The USP of this technology is that there’s no downtime.

For making this technology successful, there will be a massive part of Chatbot. Chatbots will help NLO to manage the customer service with the utmost ease & solve any problem.

6. Instant Problem Solving

Are you someone who needs an instant solution for a query? Then, you can achieve that by using a smartphone, tablets, wearables, etc. Smart TV and voice assistants are also not far behind.

All these devices make use of Chatbots for knowing the context and intent of the question. Based on this analysis, they’re able to provide the user with an accurate and precise answer. 

7. Access To Customer Insights

To be a successful businessman in any area of industry, you need to know your customers. You should understand their like, dislike, lack, pain points, and every other micro-level details.

The more you know about your customers, the better your chances of creating a successful relationship with them. Now, for understanding the customer insights, there will be a role of Chatbots.

These are some of the significant AI Chatbot trends that you will see in the year 2019. After looking at these trends, if you want to invest in chatbot, then should Hire Chatbot Developer. He/She will be able to guide you regarding the technical details & also provide a classy solution.

Conclusion

Nowadays when Chatbots are making all the right noises, it becomes essential for all the users to be aware of its latest trends.

Taking this scenario into perspective, here we have tried to provide you top AI Chatbot trends for the years 2019 which will ease out all your problems.

If you’ve any question or suggestion regarding this subject, then feel free to ask them in our comment section. Thank You.!